The Customized Tours Terms of Service

Refund Policy

Customized Tours reserves the right to cancel all or part of the tour in its reasonable discretion even in response to insufficient sales. If Customized Tours cancels the entire tour, you will receive a full refund of amounts paid to Customized Tours. If Customized Tours cancels a portion of the tour due to weather or other reasons beyond the control of Customized Tours or other vendors, or if you decide, for any reason whatsoever, to not participate in all or part of the tour, Customized Tours will not be required to make any refunds. For other partial cancellations by Customized Tours, you will receive a refund for the value of the canceled portion, with value to be determined by Customized Tours in a fair and equitable manner. If, due to weather or other unforeseen reasons, flights are adversely impacted or you are otherwise required to spend an additional night in a location, hotel and meal costs are your responsibility. All refunds are processed by the main office of Customized Tours. No refunds will be made at other customer service locations. No refund will be issued on the spot. All refunds will be made through the travel agent used for the booking on the basis of the amount actually received by Customized Tours less any applicable cancellation fees and charges. Refunds for canceled or unused services will normally be made to the same travel agency, or to you for direct bookings, on the basis of the amount actually received by Customized Tours less any applicable cancellation fees and charges. You are responsible for obtaining from your travel agency monies either retained by the agency or received by the agency from Customized Tours of Seattle.

Cancellation Policy for Public Tours

A full refund will be made for cancellations received by Customized Tours of Seattle outside of 7 days prior to tour departure. Outside of 24 hours prior to tour departure a $10 per person cancellation fee will be assessed. Inside of 24 hours prior to tour departure, the tour is non-refundable. Name, departure date and time changes are considered reservations cancellations and are subject to cancellation fees.